We strive to provide exceptional services and want you to be completely satisfied with your experience. If, for any reason, you are not happy with our services, please contact us within 3 days of service completion to discuss a potential refund or dispute resolution.
Eligible Reasons for Refund:
Significant Service Failure:
If we fail to deliver a substantial portion of the agreed-upon services due to our negligence, you may be eligible for a partial or full refund.
Material Misrepresentation:
If we misrepresented the scope or quality of services provided, you may be eligible for a refund.
Unresolved Issues:
If you have raised concerns regarding the service quality and we were unable to address them satisfactorily within a reasonable timeframe, you may be eligible for a refund.
Non-Refundable Situations:
Change of Mind:
If you simply change your mind about the service after it has been initiated, no refund will be issued.
Late Cancellation:
Cancellations made within 3 days of the scheduled service start date may not be eligible for a full refund, and may incur cancellation fees.
Unavailability of Client:
If you are not available for scheduled service appointments without proper notification, we may not be able to provide a refund.
Dispute Resolution Process:
Contact Customer Support:
If you have a dispute, please contact our customer service team at thecaliforniaservicecompany@gmail.com discuss the issue.
Investigation:
We will review your concerns, gather relevant information, and attempt to resolve the issue amicably.
Mediation (if necessary):
If we are unable to reach a satisfactory resolution, we may propose utilizing a mediator.
Refund Process:
Request Submission:
To request a refund, please submit a written request outlining the reason for the refund, including relevant documentation if applicable, to thecaliforniaservicecompany@gmail.com.
Review and Approval:
We will review your request and, if approved, process the refund